Refunds & Returns | Travel-Themed Merchandise from Chrissy’s Shop

Refund & Return Policy

At Chrissy Wanders, your satisfaction is our priority. We’re here to make your shopping experience smooth and worry-free. Please review our refund and return policy below before making a purchase.

Returns on Custom Products

Due to the personalized nature of custom-made products, we do not accept returns, exchanges, or refunds on customized items unless they arrive damaged or defective. Please double-check all personalization details before placing your order.

Returns on Non-Custom Products

For non-personalized items, you may request a return within 7 days of receiving your order. Items must be:

• Unused and in original condition
• In original packaging
• Returned at the customer’s expense unless the item was damaged or incorrect

To initiate a return, please contact us at [your email address] with your order number and reason for return. Unauthorized returns will not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 72 hours of delivery. Include clear photos of the item and packaging. We will either replace the item or offer a refund based on the issue.

Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days after we receive the returned item or confirm the issue.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please request a refund (if eligible) and place a new order.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

For return or refund requests, please reach out to [email protected]. We’re happy to assist!